For orders placed from Sunday to Thursday we will process, pack and have your order ready for dispatch within 24 hours. Orders placed on Friday and Saturday, or on a public holiday, will be processed and packed the next business day.
Once we have dispatched your order it can take up to 3 to 10 business days for delivery via standard post or 2 to 4 business days express post depending on your location within Australia.
You will receive a tracking number once your order has been processed, packed and is ready for shipping.
If you placed your order between Sunday & Thursday, you should expect to receive your tracking number within 24 hours. For orders placed on Friday and Saturday, or a public holiday, you will receive your tracking number the next business day.
If you are not able to locate your tracking number first check your junk or spam folder and then contact us at email@example.com.
We inspect all our products for quality prior to sending them out to you.
If we have overlooked a production or manufacturing fault, or have sent you the wrong item, please get in touch with us at firstname.lastname@example.org.
If you need to make a change to your order, please contact us as soon as possible and we will do our best to facilitate the change.
If your order has already been processed and dispatched, you will not be able to make any changes.
We only use 100% recyclable packaging for all orders, including FSC certified cardboard, paper tape and filling. We encourage all our customers to reuse or recycle the packaging you receive.
To learn more about our sustainability efforts continue reading here.
To learn more about product care continue reading here.
All our collections are offered as a limited run production, this means there are only a select number of products available in each colour or style. This allows us to focus on delivering a high level of quality and to ensure you recieve an item that is truley unique.
All our products are designed in Melbourne. We work with carefully selected, environmentally conscious manufacturers, from Portugal and Sri Lanka.
To learn more about our production partners continue reading here.
We are committed to improving sustainability efforts across our supply and distribution channel, including eliminating plastic packaging we receive from manufactures, and only using 100% recycled packaging for our customers.
To learn more about our commitments towards sustainability continue reading here.
Not at the moment, but we are working on it.
We are always open to collaborations with local and international artists, designers and producers.